| Situation | What to try |
|---|---|
| I cannot see a contract | Administrators/Supervisors: confirm status filters (Active / Completed / Inactive). Field Technicians: ask to be added under Staff Allocation, and ensure the contract is Active. |
| I cannot see rates or $ values | Expected for Field Technician. Administrators and Supervisors see financial fields. |
| I cannot create a docket on a job | Contract must be Active. Field Technicians must be allocated to that contract. |
| ”Account deactivated” | Your Administrator must reactivate your user. |
| Organisation is read-only | You can view data but cannot create or edit. Contact your Administrator. |
| Docket stuck Queued / Pending sync | Connect to the internet and keep the app open briefly so sync can finish. |
| Offline download missing | Administrators/Supervisors: download from Contracts or Contract Details while Online. Field Technicians: download on My Contracts. Inactive or unassigned field caches are not kept offline. |
| Odd dockets from another company | Should not appear. If you still see empty leftover rows after an update, clear site data for this app in the browser, or sign out and back in. Offline data is scoped to your current organisation. |
| Password or profile blocked | Complete Change password and Profile (full name) when prompted. |
Need more help? Ask your organisation’s Administrator for account access, contract setup, and staff allocation. This guide describes the tenant app only.